GENERAL

Communication

The person who registers the team is the Primary Team Manager and will receive event communications, including a confirmation email.  NASSC relies on team managers to communicate to team members.

  • All teams must have at least one person identified as team manager.  Managers may also fill the role of coach (see “Dual Roles - One Team”.
  • Changing the Primary Manager: the primary team manager can be removed from the management role once a new team manager is added to the team.
  • Include the exact team name, gender, and division information with all correspondence.
User Profile information is critical to the ability to receive communication.  Please check the e-mail address and phone number in your EventConnect profile and encourage other team members to do same.
Also see "EventConnect Mobile App"

Team Name

  • Team Names are limited to 30 characters and will appear exactly as entered on your dashboard.
  • Creativity is encouraged in team names.
  • Team names may be changed through the team manager's dashboard.  Deadlines for changes apply; changes made after the deadline are not accepted.
  • NASSC reserves the right to append team names that have already been used, have too many characters, are duplicates of or very similar to other teams' names, or are considered inappropriate.

What To Expect After Registering a Team

  • Your Team Dashboard is key - check your dashboard Registration Requirements box for each of your teams to see what items are pending and use “Manage Team” to follow up with players (see Team Management below).
  • Check your email for a registration receipt and review the information within carefully.
  • Invite team members - All team members (players, managers, and coaches) will need to be invited and must register with the team by completing registration questions online.
    • See “Team & Roster Management” below and check out quick tips on the Team Manager webpage.
  • Select a hotel - If you are traveling to the area or looking forward to the popular staycation and a parking spot, reserve a room or block of rooms. The earlier you block rooms and book, the better the selection and pricing will be.

Additional Registration Requirements - Team & Members

  • After submitting an initial team registration you’ll need to provide more details about the team by answering the Division Questions.  Chances are you have done these; if not, you’ll find them when you log into EventConnect and look in the Registration Requirements box.  You will also notice registration questions you, as a participant, need to complete.
  • Each team you are affiliated with can be accessed from one profile as long as the same email has been used.
    • Participants aged 18 and older at the time of registration must have their own email address.
  • All participants, including managers and coaches, must register with the team in order to appear on the official roster and be allowed to participate. The questions they must answer will be linked in an invitation sent by email as well as accessible through participant’s team dashboard after the team manager has added the participant to the team.
    • Manager’s and Coach’s “Management Questions” - pertain to the primary manager as well any other managers and coaches who are not (see “Adding members who will fill multiple roles”)
    • Player “Participant Questions” for all players except a player who is also the primary team manager.

All questions must be completed for the participants to be eligible to participate.

No person shall complete “management” or “participant” questions (a.k.a. player/participant registration) on behalf of another unless the participant is their own minor child.

EventConnect Login, Logout, and User Profile

  1. Visit  EventConnect. You will find your teams and any hotel reservations you have.
  2. Click “My Teams” then the blue icon (to the right of the team you want to work on), and select “Upcoming” under the team’s name.  Finally, select the box to the right of “2021 Ferguson North American Sand Soccer Championships”, taking you to your team dashboard.

To switch teams, activate the menu on the top left of your dashboard and select another team from the pull-down menu near the top left of your screen. If you are affiliated with only one team, no pull-down menu appears.

 

It's sometimes hard to see but, to the top right of the screen is a round white icon with your initials or photo in it.  Clicking on that icon brings up a menu which includes “View Profile” and "Logout".

 

User Profile information is critical to your team members’ ability to receive communication.  Please check your e-mail address and phone number in the profile and encourage other team members to do same.  

Where Do I Find the Dashboard Menu?

  If you don’t see the main dashboard menu on the left of your “My Team Dashboard” screen, look toward the top left for an icon with 3 bars.

  • Click it to view menu items including Event Details, Team, and Hotels.
  • From this menu you may also switch to another team using the pull-down menu appearing if you are affiliated with multiple teams.

What Can I Do From The Team Dashboard?

  • Edit the team name (deadline applies; changes made after the deadline will not be accepted).
  • Review any Registration Requirements you and other team members have pending
  • Player’s will find their required survey questions (referred to as either management questions or player questions) by clicking on their name in the Team Players box found on their own team dashboard
  • See how many players have been invited, and how many rooms are booked or on hold
  • Find and reserve hotel rooms
  • Stay up-to-date on Event Details
  • Register additional teams

EventConnect Mobile App

All team members are encouraged to download the EventConnect mobile app. You’ll find information for the app under Event Details.  During the event the app will give you access to schedules as well as allow you to receive emergency communications from NASSC staff.

  • The mobile app is a separate tool from the online team registration/management. It is NOT USED TO MANAGE THE TEAM ROSTER and is not used for participant registration.
    • To add participants to a team, do so only online
    • To delete participants, you’ll need to do so both online and in the mobile app
  • Download instructions for the mobile app are found under Event Details.
Team & Roster Management

Team Roles

Participants may fill more than one role on a team however, there is a specific way to add multi-role members (see below “Dual Roles-One Team”)

Primary Manager - usually the person who initially registered the team unless a different primary manager is assigned.

Assistant Manager - any manager who is not the primary team manager

Coach including assistant coach(es)

Player

Guardian -  automatically assigned if participant is under the age of 18 at the time the player is registered.  Guardians will show up on your dashboard in the Family/Friend section.

Family/Friend - any team member not participating as a manager, coach, or player.  They do not need to complete registration materials (other than for a minor child, if they are a guardian) but will receive team communications.

 Changing roles:  A participant’s primary role may be updated/changed by the primary team manager.  Click the 3-dot icon to the right of the team member’s name and select “Edit”.  In the pop-up screen click “change” to update the team member’s role.

Any secondary roles are updated by the participant who may edit his/her registration questions.

 

Deadlines for making changes online apply.

Adding Coaches, Managers, and Players

  1.  Log into EventConnect (see above).
  2. From “My Team Dashboard” look for the box to the right labeled “Team players”.
    You will see the list of all members invited by selecting “Manage Team”.
  3. From “Manage Team”, click the blue “Add Member” button found toward the top right of your screen.  On the next screen you are given two options for adding a player.  Before proceeding, you may want to reference the Quick Reference Overview.
    • To add a PLAYER use “Add Member” or “Share a link”
      It’s a good idea to check with the prospective team member for the email they wish to use.  If they have used EventConnect before for our event or other events, its generally preferable to continue using the same email address.  They may update their address in their profile at any time (see “EventConnect Log In, User Profile, and Log Out”).

Families with more than one minor player (under 18 at time of registration) – use a parent/guardian email address.

Team members aged 18 and older must use separate email addresses.

    • To add a COACH or MANAGER who is not a player, use “Add Member”.
    • To add a coach or manager who is also a player
      **see next section to add team members filling multiple roles on the same team.

Dual Roles-One Team: Adding Multi-Role Team Members

In general, a team member has one primary role with a team and completes one registration per team.  Additional, or secondary, roles, will be identified by the participant within their registration.

With the exception of the Primary Team Manager, any participant who will be a player on the team should FIRST be invited as a player.

 

 

For more description of each scenario, see below.

 

Add team members filling dual Non-player roles with team as follows:

  • Primary manager is also a coach: registers as Team Manager and selects any additional role(s) as part of the registration questions.
  • Coach is also an assistant manager: invited and registers as a coach then selects additional role(s) of within the registration questions.
  • Guardian is also a coach or manager:
    • A participant who is first invited to the team in the role of manager or coach may add their own minor child to the team through their dashboard
    • To assign a parent/guardian who is first affiliated with the team through a minor participant, click the 3-dot icon to the right of the guardian’s name and either
      • select “remove from attendance”. Once the guardian is removed from attendance, they may be invited to the team as a coach or manager.

OR

      • click on the 3-dot icon to the right of the parent/guardian name and edit their role.

This participant will complete registrations for both the child(ren) and him/herself.

 

Add team members filling dual roles INCLUDING “Player” as follows:

  • Primary Manager is also a player: register as Team Manager, and select any additional role(s) as part of the registration questions asked of managers.  The Primary Team Manager will not need to complete separate Player Questions.
  • Assistant Manager is also a player: invited and registers as a Player then selects additional role(s) of within the Player Questions.
  • Coach is also a player: invited and registers as a Player then selects additional role(s) of within the Player Questions.

Making Sure All Team Members Meet Registration Requirements

The primary team manager is responsible for verifying player birth dates and other participant and team eligibility criteria. 

Review Event Details carefully before inviting participants and before submitting your final roster during team check-in.

- NO EXCEPTIONS are made with regard to team or participant eligibility.
- NO EXCEPTIONS are made for roster size.
- Specific roster requirements apply to all coed teams.
- Youth teams,  including high school teams, are required to have at least one manager or coach over the age of 25 present on the player sideline during all games.

  1. Log into EventConnect and proceed to the team dashboard (see "EventConnect Login, Logout, and User profile").
  2. Once you are on the team dashboard, look for the box to the right labeled "Team players" and click "Manage Team".
      1. You can review your team as "Team List" (recommended) which will show coaches, managers, and players or isolate the list to "Players".

Keep in mind any team member listed as a manager, coach, or player must also complete registration requirements so you'll need to review them all.

Next to each team member are three icons:

The left icon represents that team member’s registration requirements, the middle represents hotel room booked, and the right opens a menu if you first click on team members name and then the 3 vertical dots.

      • If the member has completed the required registration questions, the left icon will be blue; if the icon is gray, the participant has not completed his/her registration, will not be on the roster, and will not be allowed to participate.
    • Clicking on a participant’s name, or “player card”, will reveal whether the player has submitted initial questions but has some remaining. In this case, ask the player to log in, complete any unanswered questions, and resubmit.
    • The hotel icon will be blue if the member has made a reservation.
    • Use the vertical dots icon to remove a player.
  1. If a team member has not completed his/her registration questions you need to remind them to log into EventConnect to do so.

Members who do not complete all registration requirements will NOT appear on the roster and will NOT be allowed to participate.  This includes managers and coaches as well as players.

You may NOT complete registration questions on behalf of another person other than your own minor child.

Changing Team Name, Division, or Competition Level

Requests to change age division, or competition level must be received in writing by 5/1/2021. Email gina.koehler@sandsoccer.com.  Include team name, division, age, and gender.

Team Names may be changed from the team managers dashboard no later than May 1st.

We do not guarantee accommodation if a team wishes to move to a division or competition level which has already been filled.

Deadlines for team name & division changes, payments, final rosters, and check-in are found in Event Details, accessible from your dashboard menu in EventConnect.

Updating Team Member's Information

In general, it is better to have the member log into his/her dashboard and update personal information.  By clicking on his/her initials (top right of screen), the member can update the email address and phone number within his/her own profile.  The member must “Save User” before exiting. The updated information will be changed for all teams with which the member's email is affiliated.

If the member has NOT answered their registration questions and the email address needs to be corrected in order for the member to receive an invitation, delete the member (see below) then “Add Member” per the instructions above.

User Profile information is critical to your team members’ ability to receive communication.  Please check your e-mail address and phone number in the profile and encourage other team members to do same.

 

Removing Team Members

Log into EventConnect (see "Event Connect Log In, Log Out, and User Profile" above).

From "My Team Dashboard", look for the box to the right labeled "Team players" and click "Manage Team".

Click on the 3-dots to the right of his/her name and select “Remove from attendance”.

Repeat step 5 and select “Delete from team”.

A guardian of a team participant can not be deleted.  If necessary, such as in the case of "Dual Roles-One Team", above, you may "Remove from attendance".

Team members who have a hotel reservation can not be deleted.   Contact support@eventconnect.io for assistance in this situation.

Fees & Team Check-In

Payment of Team Fees

Full team fees are due by April 15, 2020.  Teams with any remaining balance will be placed in waitlist status and will not be placed in the competition until all fees are paid including the $25 late fee.  Late payments are not guaranteed participation upon payment.

Team fees may be paid by

  1. Credit card payments may be made through the primary team manager’s dashboard
  2. Check or money order payable to “NASSC” and mailed to

2276 Recreation Drive
Virginia Beach VA 23456

    • Write full team name and division in check memo
    • One check only, per team
    • If paying for multiple teams, send separate check for each team
    • Payment must be received in our office by April 15th. If not received, you must pay by credit card.
    • Checks or money orders for teams registered after April 8th will not be accepted.

Team Check-In

Check-In requirements will be posted on our website Team Manager page approximately 30 days prior to the event.

Troubleshooting

Team Member Can Not Log In to Event Connect

Most often this has to do with the email address being used.

  • If there was a typo in the address a team manager originally entered for the team member, and if the team member is new to EventConnect, the team member can first log in using the incorrect email and update his/her profile with a correct email address OR
  • The team manager can delete the team member and add them back with a correct address.
  • If the participant already has a profile set up with EventConnect from a prior event or another team within this event, the same email used in the participants profile should be used to invite the participant.
  • If the team member updated their profile to reflect a different email address after receiving the invitation, the profile email address should be used for logging in.
  • If a team member is affiliated with multiple teams, each using a different email address for the same team member, he/she may update the addresses to match.  Once this is done, all of the teams he/she is affiliated will load on the dashboard upon log in.

Team Member receives a message the player is ineligible

If, when attempting to accept an invitation and complete the registration questions, a team member receives a message indicating the team member is ineligible, and if the manager is certain the birthdate is eligible within the division, the member should: 

  • make sure they are entering birth dates in the correct format (YYYY-MM-DD)
  • clear the cache and browser history and try again
  • sometimes waiting a day or two and trying again resolves the matter
  • use a computer as opposed to a mobile device

If the above does not solve the problem, the team manager may try the following steps:

  • if the player has NOT reserved a hotel room, go ahead and delete the player (see Team Manager Guide on our website's Team Manager page) then...
  • use the email template, also on the Team Manager page, and the instructions there, to re-invite the player.

If the above does not resolve the problem first, we sincerely apologize for the inconvenience.  EventConnect is continuing to trouble-shoot these cases and is ready to assist your team members.  Please reach out to them for additional help.

 

CONTACT EVENTCONNECT:

If the above does not help, please have affected team members contact support@eventconnect.io with the following:

SUBJECT LINE: NASSC team member survey - "ineligible participant" error

 

Within the body of the email team member/parent should provide the following:

Team Name:  

Division/Age Group:  

Division Gender (male, female, coed):

Participant's Name:  

Participant Date of Birth:  

Your name (if different from participant):

Contact phone:  

Contact email: 

How were you invited to the team (choose one):Team manager cut/paste link and sent me a personal email or text (provide link if possible) 

          • I received an email from EventConnect letting me know the team manager invited me/my child to the team

When you tried to complete your participant registration survey, what type of device were you using (computer, mobile device, tried both):

What browser were you using when completing the participant registration survey (e.g. Google, IE, Safari, Firefox, etc.)?:
Do you already have an EventConnect account from another event or prior NASSC event under the same email used in the invitation?  

          • If so, were you logged in to EventConnect prior to attempting your registration survey for this team?
          • If you were logged in, did you access the registration survey for this team using the link sent to you or did you find the survey on your team dashboard?

Team Members Completed Registration Questions But Show as Incomplete on the Primary Manager's Dashboard

Team members who already have an account with EventConnect, either from another event or another team within this event, may find they have completed registration questions for a team but those questions are lost in the system.  This may happen if the participant has used EventConnect in the past, either through this event or others, and did not first log in before completing registration for your team.

It is important, for those who may have an account to first determine whether they have an account and if so, log in.

For assistance, contact support@eventconnect.io.

Invited Member Did Not Receive Invitation by Email

If a team member did not receive the invitation

  • Check the email address used when you invited the team member
    • If the email address is incorrect, delete the team member and add them again
  • If the email address used in the original invitation is correct
    • Direct the team member to the Event Connect login (https://app.eventconnect.io/login)
    • The team member should use the same email address used in the invitation and may be asked to create a password
    • Team member will see any teams with which he/she is affiliated (under the same email address)
    • Click "Manage Team" and review the dashboard for "Registration Requirements" where he/she will find survey questions required to register with the team