If you are receiving an error message check to make sure you have completed all required fields. If the problem persists, contact firstname.lastname@example.org with the following:
SUBJECT LINE: NASSC team member survey – “ineligible participant” error
In the body of the email include the following:
- Team Name:
- Division/Age Group:
- Division Gender (male, female, coed):
- Participant’s Name:
- Participant Date of Birth:
- Your name (if different from participant):
- Contact phone:
- Contact email:
- How were you invited to the team (choose one):
- Team manager cut/paste link and sent me a personal email or text (provide link if possible)
- I received an email from EventConnect letting me know the team manager invited me/my child to the team
- When you tried to complete your participant registration survey, what type of device were you using (computer, mobile device, tried both):
- What browser were you using when completing the participant registration survey (e.g. Google, IE, Safari, Firefox, etc cercare.)?:
- Do you already have an EventConnect account from another event or prior year’s NASSC under the same email used in the invitation?
- If so, were you logged in to EventConnect prior to attempting your registration survey for this team?
- If you were logged in, did you access the registration survey for this team using the link sent to you or did you find the survey on your team dashboard?
- Describe in detail any additional information regarding the problem you are running into when completing the participant survey/registration
Contact your team manager with additional registration and event questions.