If you are receiving an error message check to make sure you have completed all required fields. Try the registration from a computer (mobile devices are not recommended). If the problem persists, contact support@eventconnect.io with the following:

SUBJECT LINE: NASSC team member survey

In the body of the email include the following:

• Team Name:  
• Division/Age Group:  
• Division Gender (male, female, coed):
• Participant’s Name:  
• Participant Date of Birth:  
• Your name (if different from participant):
• Contact phone:  
• Contact email: 
• How were you invited to the team (choose one):
  • Team manager cut/paste link and sent me a personal email or text (provide link if possible) 
  • I received an email from EventConnect letting me know the team manager invited me/my child to the team
• When you tried to complete your participant registration survey, what type of device were you using (computer, mobile device, tried both):
• What browser were you using when completing the participant registration survey (e.g. Google, IE, Safari, Firefox, etc cercare.)?:
• Do you already have an EventConnect account from another event or prior year’s NASSC under the same email used in the invitation?
  • If so, were you logged in to EventConnect prior to attempting your registration survey for this team?
  • If you were logged in, did you access the registration survey for this team using the link sent to you or did you find the survey on your team dashboard?
• Describe in detail any additional information regarding the problem you are running into when completing the participant survey/registration

Contact your team manager with additional registration and event questions.