F1 – STAY-TO-PLAY

As a Stay-to-Play event, any participant using a hotel during our event, as a condition of participation, must book their rooms through our partner, EventConnect.

Room blocks are available as early as the year prior to the event. EventConnect will add hotels and room blocks as the event nears.

Visit our Hotel page for more information.

Managers: make sure your team members are aware of our policy to ensure your team’s participation is not jeopardized.

B2 – STAY-TO-PLAY POLICY

Did you know you can book rooms for our event a year prior? EventConnect will add hotels and room blocks as the event nears. As a Stay-to-Play event, any participant using a hotel during our event, as a condition of participation, must book their rooms through our partner, EventConnect. Visit our Travel page for more information.

Managers: make sure your team members are aware of our policy to ensure your team’s participation is not jeopardized.

E6 – Troubleshooting Team Member Registration

If you are receiving an error message check to make sure you have completed all required fields.  If the problem persists, contact support@eventconnect.io with the following:

SUBJECT LINE: NASSC team member survey – “ineligible participant” error

In the body of the email include the following:

  • Team Name:  
  • Division/Age Group:  
  • Division Gender (male, female, coed):
  • Participant’s Name:  
  • Participant Date of Birth:  
  • Your name (if different from participant):
  • Contact phone:  
  • Contact email: 
  • How were you invited to the team (choose one):
    • Team manager cut/paste link and sent me a personal email or text (provide link if possible) 
    • I received an email from EventConnect letting me know the team manager invited me/my child to the team
  • When you tried to complete your participant registration survey, what type of device were you using (computer, mobile device, tried both):
  • What browser were you using when completing the participant registration survey (e.g. Google, IE, Safari, Firefox, etc cercare.)?:
  • Do you already have an EventConnect account from another event or prior year’s NASSC under the same email used in the invitation?  
    • If so, were you logged in to EventConnect prior to attempting your registration survey for this team?
    • If you were logged in, did you access the registration survey for this team using the link sent to you or did you find the survey on your team dashboard?
  • Describe in detail any additional information regarding the problem you are running into when completing the participant survey/registration

Contact your team manager with additional registration and event questions. 

F8 – I RESERVED A ROOM THROUGH A DIFFERENT TEAM BUT HAVE CHANGED TEAMS

When a participant switches to another team, in order to attach a reservation made under a different team, the original reservation may need to be moved to or noted with the new team. Contact EventConnect for assistance at support@eventconnect.io or phone at 1-888-723-2064 Monday – Friday 8:30 am-5 pm EST.

E5 – HOW DO I LOG IN TO MY EVENT CONNECT ACCOUNT?

Log in to your team dashboard at app.eventconnect.io/login.

EventConnect accounts are created by using an email address – each email address is a separate account.*  Always use the same email address in EventConnect when booking hotels, or joining additional teams.

If at any time a participant updates their profile with a new email address, the new email address will update all existing records under their profile. 

* Only one adult and any of their minor children can be managed under a single email address. The following family scenarios require separate accounts:

  • Spouses who are both participating as coaches, managers, and/or players
  • Parents of participants 18 or older at the time of registration.

H2 – WEATHER

NASSC matches will play through rain.

If severe conditions present, we will go by the directions given by the Lifeguards.

Teams are asked to stay in the area and watch social media including the EventConnect mobile app.

Games will resume when it is safe to do so.  Adjusted schedules will be reflected on our website and the mobile app.

Information for the EventConnect mobile app can be found in Event Details, linked at the top of this page.

D7 – ARE PARTICIPANTS ALLOWED TO ROSTER ON MULTIPLE TEAMS

All participants (players, managers, and coaches) are allowed to roster on more than one team; however, NASSC is not able to make schedule considerations for players rostered on multiple teams. Coaches may submit a schedule request in writing before the request deadline date but NASSC can not guarantee schedules will be deconflicted.

D6 – IS A COACH OR MANAGER ALLOWED TO ROSTER AS A PLAYER ON THE SAME TEAM?

Yes, of course! See our Team Manager page for unique instructions applicable to adding participants who will fill multiple roles on a single team.

Keep in mind all youth teams, U08-U18/19 and High School Coed teams must have at least one adult over the age of 25 registered as either a coach or manager and who will be present on the player sideline during matches.

D4 – CAN WE EXCEED THE ROSTER LIMIT?

Roster sizes are firm. We do not make exceptions to the roster size for any age group, nor for roster requirements regarding coed teams.

Teams with more interested players than roster spots may visit our Player Portal.